Refund policy

Humblex – Returns, Exchanges & Refund Policy

At Humblex, we aim to deliver premium quality products and a smooth shopping experience. If something isn’t right, we’ve got you covered with a simple and transparent return and refund process.

1. Return & Exchange Window

  • We offer a 7-day easy return and exchange policy from the date of delivery.

  • Requests raised after 7 days of delivery will not be accepted.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • The product must be unused, unwashed, and in original condition.

  • All tags, labels, and packaging must be intact.

  • The item should not be damaged or altered by the customer.

3. Unboxing Video Requirement (Important)

  • We strongly recommend recording a clear unboxing video while opening your package.

  • Ensure all stickers and labels are visible and intact in the video.

  • This video is mandatory proof in case of:

    • Missing items

    • Damaged products

    • Incorrect orders

⚠️ Without valid video proof, we may not be able to process your return or refund request.

4. Exchanges

  • Exchanges are subject to product availability.

  • Each product is eligible for one exchange only.

  • If the requested size or product is unavailable, we may offer an alternative or store credit.

5. Refund Policy

  • Prepaid Orders:
    Refunds will be processed back to the original payment method.

  • Cash on Delivery (COD) Orders:
    Refunds will be issued as store credits in your Humblex Wallet.

  • Refund processing may take 5–7 business days after the product passes quality inspection.

6. Shipping Policy

  • We offer free shipping on all orders.

  • For smoother processing and to avoid extra charges, we recommend choosing prepaid payment.

⚠️ A ₹50 handling fee per product is applicable on COD orders.

7. Order Cancellation & Modifications

  • Orders can be cancelled or modified only before dispatch.

  • Once shipped, orders cannot be cancelled or changed.

📩 To request changes, contact us:

8. How to Initiate a Return or Exchange

  1. Contact us via email or WhatsApp within 7 days of delivery.

  2. Share your order details and unboxing video (if applicable).

  3. Our team will review and guide you through the next steps.

9. Important Notes

  • Returns may be rejected if the product does not meet our policy conditions.

  • Reverse pickup availability depends on your location.

  • In some cases, customers may need to self-ship the product.

10. Need Help?

For detailed assistance, feel free to reach out to our support team or visit our Returns, Exchange & Refund Policy page on the website.

We appreciate your trust in Humblex and are committed to making your experience seamless and reliable.